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Account

Delete your account

You can delete your SHIFT account and all the data tied to it at any time. Here's how.

From the app

In the iPhone or Android app, open Settings, go to Account, and tap Delete account. On the web the same option sits under Profile → Account. We'll ask you to confirm, then remove your account.

  1. Open Settings → Account in the app, or Profile → Account on the web.
  2. Tap Delete account.
  3. Confirm. Your account and training data are removed.

We'll ask you to confirm it's you before anything is deleted. On the web that means your email address and your password, so if your account has no password yet, set a password first.

By email

If you can't sign in, email support@shifttraining.app from the address on your account with the subject "Delete my account" and we'll process the request.

What gets deleted

  • Your account, profile, and login credentials.
  • Your training plans, sessions, and logged activities.
  • Connected health and device data we've imported.
  • Deletion is permanent and can't be undone. We keep the purchase records the law requires for tax and accounting, for as long as it requires.
  • If you subscribed through the App Store or Google Play, cancel the subscription there too: deleting your account doesn't always stop it from renewing.